Our policy lasts 14 days. If more than 14 days have passed since your order was received, we unfortunately cannot offer refunds or exchanges. To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging. Certain types of goods are not permitted for return. For example, perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases. Other items not permitted for return:
- Gift cards
- Downloadable software
- Non-physical product
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
- Any item returned more than 14 days after delivery.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know if your refund is approved or declined. If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited within a few days.
DELAYED OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before you receive a refund. If you’ve done all of this and you still have not received your refund yet, contact us at contact@vincicustom.com.
SALE OR PROMOTIONAL ITEMS (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are non-refundable and non-exchangeable.
EXCHANGES (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at contact@vincicustom.com and send your item to: 21 BOULEVARD DES NEUF CLES, CHARNAY-LÈS-MÂCON, 71850, France.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once we receive the returned item, a gift certificate will be mailed or emailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, so they'll know you returned their gift.
SHIPPING
To return your product, you should mail it to the following address: 21 BOULEVARD DES NEUF CLES, CHARNAY-LÈS-MÂCON, 71850, France. You are responsible for paying for shipping costs associated with returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted. Depending on where you live, the time it may take to receive your exchanged product may vary. Depending on where you live, the time it may take to receive your exchanged product may vary. If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We don't guarantee that we will receive your returned item.
